Doha: In the first quarter of this year, over 420,000 new accounts have been added to the National Authentication System (Tawtheeq).
The Tawtheeq provides access to government’s e-services with unified login data. According to figures released by the Ministry of Transport and Communications (MoTC) yesterday, number of new added accounts to the Tawtheeq during Q1 of 2021 are 426,537.
As many as 125,016 accounts were added in January 2021 while 122,881 and 178,640 accounts were added in February and March respectively.
The infographic shared by the Ministry on its Twitter handle also reveals that since its launch, 17 entities of the country have deployed the National Authentication System, ‘Tawtheeq’, in Qatar.
Key features of Tawtheeq include servicing individuals and businesses, simplified government entities’ connection to service, protecting digital identity from theft and hacking, deploying best info security standards, and fast access to services.
In 2019, the MoTC had launched the National Authentication Service ‘Tawtheeq’, which acts as a national identity provider for all the government online services. It provides a secure authentication, digital signing, and Single-Sign-On (SSO) services and is a key component in e-Services development and security. It delivers improved security, usability, and efficiency for end-users of government e-Services.
Tawtheeq also offers many benefits to both digital service providers and users, such as self-registration for users, user verification, single sign-on with the same user name and password for all government services, digital signing and other services, as well as simplifying of e-service integration through standards protocols.
In another tweet, the Ministry said that SMSs sent by government entities via ‘SMS Gateway’ during Q1 of 2021 are over 35 million (35,382,543). As many as 10,701,600 SMSs were sent in January while 11,148,784 and 13,532,159 SMSs were sent in February and March respectively.
The SMS Gateway service allows government entities to send notifications to their customers and users through SMS, which provides rich service experience for the customers and increases the efficiency of e-services. The SMS Gateway provides the following features: A two-way SMS (send/receive), sending bulk SMS, creating queue messages, developing priority SMS.
The SMS Gateway delivers the following benefits: Increased efficiency of government services; quick and easy integration approach through standard protocols; reduced cost and efforts for government entities by providing a plug-and-play SMS gateway.
In another post the MoTC said that over 3 million (3,354,729) calls were made via Government Contact Centre in first quarter of 2021.
As many as 1,014,562 calls were made in January while 1,016,353 and 1,323,814 calls were made in February and March respectively.
Complying with the vision outlined in Qatar Digital Government 2020 Strategy and seeking to enrich Qatar residents with government e-services experience, the e-Government Steering Committee decided to apply a single sign-on platform for all government e-services and unify all e-services supported through Qatar Government Contact Center (QGCC) (109) to receive public inquiries and complaints 24/7.
Government Contact Center offers its services in 8 languages 24/7 and covers 34 government entities in multiple sectors including health, education, trade and business sectors.
