Doha: Doha Bank, one of Qatar’s leading financial institutions, is proud to announce the achievement of four prestigious ISO certifications, underscoring its unwavering commitment to operational excellence, innovation, and customer satisfaction. These certifications include ISO 27001:2013 (Information Security Management System), ISO 20000:2018 (IT Service Management System), ISO 10002:2018 (Customer Satisfaction), and ISO 9001:2015 (Quality Management System).
These certifications validate Doha Bank’s dedication to adhering to the highest international standards across its operations. Specifically, ISO 27001:2013: This certification recognizes Doha Bank’s robust information security management system, ensuring the confidentiality, integrity, and availability of sensitive data and building trust with customers and stakeholders.
ISO 20000:2018: This achievement highlights the bank’s excellence in IT service management, focusing on efficient and effective service delivery to meet customer needs and expectations.
ISO 10002:2018: This certification demonstrates Doha Bank’s commitment to actively listening to customer feedback and effectively addressing complaints, fostering stronger customer relationships and loyalty.
ISO 9001:2015: This certification underscores the bank’s dedication to a comprehensive quality management system, driving continuous improvement, operational efficiency, and consistent service delivery. These four ISO certifications are a powerful testament to Doha Bank’s unwavering commitment to excellence,” said Sheikh Abdulrahman bin Fahad bin Faisal Al Thani, Group CEO of Doha Bank. “They reflect the hard work and dedication of our team and reinforce our position as a leader in Qatar’s financial sector. We are committed to providing our customers with the highest quality service and maintaining their trust through robust processes, cutting-edge technology, and a customer-centric approach.”
The certifications align perfectly with Doha Bank’s strategic vision to be a leader in the Qatari financial landscape. By embracing global best practices and prioritizing customer satisfaction, Doha Bank continues to set new benchmarks for the industry and deliver exceptional value to its stakeholders.
