Doha: Ezdan Customer Service Call Centre, which operates under the umbrella of Ezdan Real Estate Company, one of Ezdan Holding Group subsidiaries, has attained record achievement in terms of interaction with customer requests and inquiries.
The centre responded to over 300,000 of tenants’ calls last year, with an average of up to 800 daily and 25,000 monthly, varying from maintenance and inquiries about residential services provided by Ezdan Real Estate Company, among other services.
The centre works 24/7, with 20 employees in shift for eight hours daily. It receives maintenance requests, responds to inquiries relating to residential units owned by the Group, and provides services to tenants and customers.
Ali Al Obaidli, CEO of the Group, said the substantial increase in calls last year is due to many reasons, most notably the expansion in the scope of services for tenants and the application of the Group’s plans to develop the compounds, villages and buildings.
He said the number of dwellers in Ezdan Villages in Al Wakrah and Al Wukair exceeded 70,000, transforming the region into a vital spot, in addition to the increase in the number of tenants in Ezdan units in Doha, bringing the number to over 15,000.
Al Obaidli said extending services aims to provide ideal and competitive housing to make of Ezdan Villages an attractive and leading destination able to compete in the real estate market.
He stressed that the Group aims to achieve objectives while continuing to introduce new solutions and provide innovative services to simplify and facilitate tenants’ daily lives.
The centre has a sizable database of customers and tenants in the Group’s villages and buildings. It allows access to tenants’ records of previous requests and tracks requests or complaints through registered phone numbers to ensure prompt response and prevent recurrences.
The centre interacts with clients in Arabic and English, offering them three options: General services and leasing inquiries; maintenance requests; and talking with the Customer Care Centre agent.
Ezdan Real Estate Company, which manages the real estate assets of the Group, has launched Customer Care Centre (Ezdan Plus) as part of its integrated services and life amenities it offers to tenants.
This centre offers services, mainly house and furniture cleaning, car wash, training and development, transportation, and Ezdan discount cards that offer many advantages to their holders.
The Peninsula
